Last Updated: May 8, 2024
We are RK Exercises for Injuries Corp, a Canadian-based health and fitness company (the “Company”). We provide this website https://unlockyourspine.com/ (the “Website”) and health- and wellness-related services and products (“Services”). In the process, we collect certain information about you, which we use to provide our Services.
Your privacy is important to the Company. We are committed to protecting your right to privacy and providing you with a safe and secure user experience when you access the Website and use our Services. Please, read this Privacy Policy (this “Policy”) to understand how we collect, disclose, use, store, and handle the information we collect when you use our Services.
This Policy applies to the Website and the Services provided through it. This Policy does not cover any information you transmit to us via physical interaction.
Under this Policy, the terms below have the meanings ascribed to them:
You acknowledge and consent to our collection, use, and disclosure of your personal information as it is critical for your use and access to the Website and Services. We rely on the following actions by you as indications of your consent to our existing and future privacy practices:
Subject to certain legal or contractual restrictions and reasonable notice, you may withdraw your consent at any time. The Company will inform you of the consequences of withdrawing your consent. In some cases, refusing to provide certain personal information or withdrawing consent for us to collect, use, or disclose your personal information could mean that we cannot provide you with our Services.
If you wish to withdraw your consent to use your information, please contact us using the information at the bottom of this Policy or the “Contact Us” section of the Website. Unless permitted by law to do so or for any of the legal reasons disclosed under this Policy, we will not collect, use, or disclose your information without your consent.
We collect general types of information about you when you visit and use the Website; examples include personal information, content information, contact information, demographic information, behavioral information, sensitive information, and indirect information. Sometimes we collect combinations of these types of information.
You are not statutorily obligated to provide us with any information when you access the Website or use our Services. However, without the required information, our provision of the applicable Service may be impossible (for example, if you do not provide your shipping information, it would be impossible to deliver any physical products you order from us).
Personal information is any information that can be used to identify you or any other individual to whom the information may relate. You are prompted to provide us with this information. Such information may include your name, address, telephone number(s), mobile number, and/or email address, credit card number(s), bank account(s), or other unique information about you that you provide to us during the registration process, your placement of orders, your filling out of survey forms, or through the course of communicating with us. We may collect this same information about all other people when you provide it to us.
Demographic Information is information that may or may not be unique to you in the sense that it refers to selected population characteristics. Such information may include but is not limited to, zip code, mobile phone carrier, age, gender, salary range, education, marital status, occupation, the industry of employment, location, personal and online interests. We collect this information majorly when you fill out our questionnaire or survey forms.
Behavioral information is information that is automatically collected pertaining to how you use the Website, the areas of the Website that you visit, what Services or features you access, and information about your computer hardware and software, including your IP address, geographic location, browser preference, operating system type, domain names, times that you access the internet, and other websites you have visited. We collect this information using cookies, beacons, other tracking technologies, and third-party analytical tools (see below).
Content refers to your comments, feedback, reviews, testimonials, photos, or any material you submit on any of the Website or channels, especially if they are public facing. We may collect the information in your content, including certain personal information attached to them, and we may post them on some of the Websites for marketing purposes.
We collect your email address and phone number when you interact with us, including when you contact us for support, place an order for our products, or opt in to receive certain marketing communications from us.
Third-party information is information about you that we acquire from a third party which may include personal, demographic, behavioral, and indirect information. This collection may include but is not limited to, first-party cookies, third-party cookies, anonymous cookies, persistent identifiers, email opt-in, and search engine keywords. We have no access to or control over these cookies and other tracking devices used by third-party advertisers and networks. We have no responsibility or liability for the policies and practices of these parties.
We automatically collect web technology information from you when you visit the Website. This includes your device’s internet protocol (“IP”) address, browser type, internet service provider (“ISP”), referring/exit pages, operating system, date/time stamp, and/or clickstream data. This information is collected from the use of cookies, Web beacons, or JavaScript.
We may, in certain instances, collect credit card number(s), bank account information, and other payment method information, when you place an order for any of our products. When the credit card or other applicable payment method information is submitted to us, such information is encrypted and protected with Secure Socket Layer (SSL) encryption software. We will use the credit card information and other payment method information only for the purposes of processing and completing the transaction you requested. Such information will be disclosed to our third-party payment processor as necessary to complete the requested purchase transaction. This means that we do not store your payment method information in our database.
Under applicable laws, such as the CCPA/CPRA, our collection of your bank account, credit card, and other financial information may be categorized as sensitive personal information. Where we collect your financial information, it will be used and secured in line with the required practices. Plus, this information is not stored in our database; it is collected and used by our third-party payment processors to process your payments.
We do not knowingly collect any personal information from individuals under the age of 18, as our Services are not directly targeted at them. If we obtain actual knowledge that we have collected personal information about a person under the age of 18, that information will be immediately deleted from our database. Because we do not collect such information, we have no such information to use or disclose to third parties.
If your child has submitted his or her name through the Website, and you wish to communicate with us, please do so via support@HealingThroughMovement.com or the “contact us” section of the Website.
We do not collect information about past, present, or potential future medical conditions or treatments from users. And we are not a “covered entity” under the US’ Health Insurance Portability and Accountability Act (HIPAA) of 1996.
Generally, we and our third-party service providers and supporting advertisers, use technologies such as cookies, web beacons, and java scripts. These technologies collect IP addresses, browser type, ISP, referring/exit pages, operating system, date/time stamp, and/or clickstream data. This information is used to analyze trends, administer the Website, track users’ movements through the Website, and gather demographic information about our user base as a whole. We may receive reports based on these technologies on an individual or aggregate basis.
Cookies are a feature in your browser software. If enabled, cookies store small amounts of data on your computer about actions you take on the pages of the Website. Cookies assist us in tracking which of our features you visit most often, and what content you viewed on past visits. When you visit the Website again, cookies allow us to remember your settings and may be used for authentication. We may use cookies to keep track of the number of return visits, accumulate and aggregate statistical information generally pertaining to the Website, and deliver specific content to you based on your past viewing history. You can disable cookies, although the Website may not function properly for you if you do so. Your browser preferences can be modified to accept or reject all cookies or request a notification when a cookie is set. You may read more about cookies at http://cookiecentral.com. To use all of the features and functionality of the Website, you need to accept cookies.
Third-party cookies are those cookies that are used on the Website by third parties who perform certain tasks for us. These may include our advertising partners, analytics providers, payment processing partners, and security and fraud detection parties. Below are the possible third-party service providers we may use on the Website.
The Website may include social media features that may collect your IP address, which page you are visiting, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on the Website. Your interactions with these features are governed by the privacy policy of the third-party entity providing them.
We use electronic images known as web beacons (sometimes called single-pixel gifs, clear gifs or action tags) which allow us to collect information about your visit to the Website, measure and improve the effectiveness of advertisements and track the delivery of advertising. Web beacons collect only a limited set of information including a cookie number, time and date of a page view, as well as a description of the page on which the web beacon resides. We may also use web beacons in email messages that we send to you. This allows us to determine if you opened or acted on the email messages. Because web beacons are the same as any other content request, you cannot opt out or refuse them. However, they can be rendered ineffective by either opting out of cookies or changing the cookie setup in your browser.
We may also use JavaScript, a computer language that enhances the functionality of websites, particularly with respect to pictures. We use JavaScript to analyze and improve the Website’s functions. You may deactivate JavaScript through your browser settings or activate it the same way. If you disable JavaScript, you will not be able to use some of the functions of the Website.
We collect information about you when you access the Website or use our Services based on one or more of the following legal bases or grounds:
More of the information we collect from you is because you have given us verifiable consent to collect and process it for the reasons we specify. For example, when you order our products and tick the privacy policy consent box, you consent to our processing of your information to enable us to prepare, ship, and deliver your order. Please, see the “Your consent” section above to learn more about how you give consent.
In other cases, we collect personal information from you to complete or fulfill a contract between us. For example, if you request to purchase any Services from the Website, we collect applicable information from you to enable us to complete the Service.
In some instances, we collect personal and non-personal information if we need it for our legitimate interest in ways that do not override any of your individual rights. For example, we collect device IP addresses, similar device properties, behavior, interest, and choices to identify you, detect fraud and violation, analyze and improve our Services, troubleshoot errors, and manage legal issues.
In some cases, we may collect and retain personal information in compliance with legal obligations. For example, we may collect and retain transaction information because we are required by law to keep records.
We use the information we collect when you access the Website and use our Services for the following purposes:
We use the information we gather on the Website to provide you with the portion of our Services you have requested. This may include passing your information on to a third party to provide such Services. Although our contractual arrangement limits how this party can use your information, we do not control the privacy practices of third parties. If you have any questions or wish to remove your information from the third-party databases, you will need to contact that party directly.
We use the information we gather to respond to any inquiries you make, operate and improve the functionality of the Website, and deliver our Services as advertised on the Website. Our Services include the display of personalized products, content, and advertising, relating to your experience and interests.
Unless you have requested not to receive any marketing materials, we may also use (but will not disclose) your personal information to promote and market additional goods, services and special offers from us, our affiliates and/or our business associates including using direct marketing.
You can choose not to allow us to use your personal information for direct marketing purposes by contacting us as outlined below (see “Your rights and choices” in section 12).
Other uses of your information may include without limitation:
In summary, we will only disclose information about you to third parties to provide our Services, personalize your use, and comply with the law. These third parties and the circumstances in which we may share personal information with them include:
We share your information with third parties who help us with the delivery of our Services you have requested. For example, your credit/debit card or any other payment method information you provide will be shared with applicable payment processors to enable them to process your payments and receive the Service you purchased.
Information about your feedback, comments, reviews, testimonials, or any other content you provide to us on the Website, will be posted on public portions of the Website for marketing purposes with your consent. In most cases, the information concerned is aggregated or anonymous; however, in certain circumstances, the information shared may include your name, what you do, your picture, and your country of residence.
We may share information about user behaviors and other information collected through technologies with ad platforms to advertise our Services on their platforms. The information we share with these parties will not include any information you willingly provide to us. The information will only include those collected using cookies, beacons, third-party tools, and other technologies.
We may disclose personal information if legally required to do so, or at our sole discretion, pursuant to a request from a government entity. This may include with respect to an ongoing investigation, a court order, or other legal summonses. Also, we may share personal information with another entity if it involves a case in which we need the information to protect our rights and properties, or those of other users or third parties.
We may disclose and transfer your information to a third party that acquires any or all of our businesses, whether such acquisition is by way of merger, consolidation, or purchase of all or a substantial portion of our assets. In the event we become the subject of an insolvency proceeding, whether voluntary or involuntary, we or our liquidator, administrator, receiver, or administrative receiver may sell, license, or otherwise dispose of, such information in a transaction approved by the court.
Third parties may independently collect and use information about you on or through the Website in the following ways:
Advertising agencies, advertising networks, and other companies who place ads on the Website, may use their own cookies, web beacons, and other technologies, to collect information about you, including your IP address, clicks, interests, preferences, geolocation, and similar information about your device. These parties may use the information collected strictly to send you adverts that match your behaviors.
The Website and email messages sometimes contain hypertext links to websites owned by third parties. We are not responsible for the privacy practices or the content of such other websites. These links are provided for your convenience and reference only. We do not operate or control any information, software, products, or services, available on these third-party websites. The inclusion of a link on the Website does not imply any endorsement of the services, products, or website, or its sponsoring organization.
As described in the earlier parts of this Policy, we use third-party tools to monitor, analyze, and report on the traffic to, from, and within the Website and email messages. These tools include Hotjar, retention.com, and Google Analytics, and the providers may collect analytics and analyze how you use the Website and other websites to send you targeted adverts.
Our policy regarding how long we keep your information on our database is: we retain the information collected, used, and disclosed for a minimum period of six months and a maximum period of one year from the latest date of your access, use, and purchase on the Website unless otherwise agreed upon.
Personal information collected through our online contact form becomes part of a contact list and is kept until you unsubscribe. When personal information has been used to make a decision about a specific individual, that information will be available to the individual for a minimum of six months and a maximum of one year from the date of the decision. In the event a request for personal information has been refused, the personal information relating to that request shall be retained for a minimum of six months and a maximum of one year from the date refusal was delivered, not received. Once collected information has expired, it will be destroyed, erased, or made anonymous.
We may retain information for longer periods in certain instances, including if we are required by law or if we need it to resolve an ongoing claim or disagreement.
Although we process the information we collect from our base of operation in Canada and with our storage providers in the United States, we may transfer personal information to other third-party service providers in other countries and locations with varying privacy laws and practices from those of Canada, United States, and your location. However, we ensure that the third parties we transfer personal information to in connection with our Services practice strict global privacy practices like us.
If you are providing us with information from locations with extra data protection requirements, such as locations under the GDPR, we apply the protection provided to you under those laws.
We keep the personal information we collect from the Website and Services at our storage service providers in Gilbert, AZ, USA. We may, from time to time, also hold personal information in connection with the purposes for which you provided your consent.
We endeavor to safeguard and protect your information. When you submit information on the Website, such information is protected both online and offline. We have security measures in place to protect against the loss, misuse, and alteration of personal information under our control. The servers in which we store your information are kept in a secure physical environment. The servers have industry-standard firewalls. Access to such servers is password protected and access by our employees is limited.
Currently, we use Secure Socket Layer software (“SSL”) to protect data and to secure any transactions. SSL encrypts information including credit card number(s), and names and addresses, as they are transmitted over the internet.
Please be advised that, although we take commercially reasonable technological precautions to protect your data, no data transmission over the internet can be guaranteed to be 100% secure. Therefore, we cannot and do not guarantee that your information will be absolutely secure. Any transmission of data at or through the Website is at your own risk. However, access to your information is strictly limited and not accessible to the public.
You have some of the following rights concerning the processing of your personal information under relevant privacy laws, including without limitation, PIPEDA, GDPR, and CCPA/CPRA.
Where you request a correction, please explain in detail why you believe the personal information we hold about you to be inaccurate or incomplete so that we can assess whether a correction is required. Please note that while we assess whether the personal information we hold about you is inaccurate or incomplete, you may exercise your right to restrict our processing of the applicable data as described below.
Please be aware that if you opt out of receiving commercial emails from us, it may take up to ten business days for us to process your opt-out request, and you may receive commercial messages from us during that period. Additionally, even after you opt out from receiving commercial messages from us, you will continue to receive administrative messages regarding the Website and Services.
If you use our Services from locations under the GDPR, you have these additional rights:
You also have the right, at any time, to object to our processing of data about you to send you marketing messages, including where we build profiles for such purposes, and we will stop processing the data for that purpose.
If you are using our Services from California, you have these additional disclosures and rights under the CCPA/CPRA and similar laws.
Few things to note:
Categories of information collected
We have collected the following categories of information in the past 12 calendar months:
Sources of the information collected
We collect the above information directly from you, via technologies, and third-party sources.
Uses of the information collected
We use the information collected for the purposes stated in section 6 (Use of information) of this Policy.
Sharing of the information collected
We may share the categories of information with the following third parties:
You may also exercise any of your rights by submitting a request, including your full name, means of identification, and a brief explanation of your request to support@HealingThroughMovement.com or the contact information provided below. We shall comply with your request in less than ten (10) business days provided your request does not prove impossible or involves disproportionate effort for us to comply.
If you are a resident of Nevada, you have the right to opt out of the sale of certain personal information to third parties who intend to license or sell that personal information to additional third parties. Fortunately, we do not currently sell your personal information as defined by Nevada law, and we do not have plans to do so in the future. However, you can opt out of any future sale of your information by messaging us at support@HealingThroughMovement.com. We may require additional information from you to verify your identity and process your request. We will respond to your request within the time required by Nevada law.
We currently do not respond to "Do Not Track" signals sent by your browser or other mechanisms that provide users with the ability to exercise choice regarding the collection of personal information about your online activities over time and across third-party websites or online services. Our third-party service providers, including those that provide advertising and analytics services, may collect information about your online activities over time and across different websites or online services when you use the Website.
We reserve the right to make material changes to the substance of this Policy. We will post those changes through a prominent notice on the Website so that you will always know what information we gather, how we might use that information, and to whom we will disclose it. Your continued access and use of the Website and Services after any changes to this Policy shall constitute your agreement with the changes made.
Your use of our Services is also conditioned upon your reviewing and agreeing to other agreements and policies contained on the Website. Other agreements include, without limitation, our Terms of Service, Refunds, and Canceling policies and agreements.
You may contact us with questions, comments, or complaints regarding this Policy and practices by using the “Contact Us” section of any of the Website.